Terms and Conditions for GetPay RuPay Card

This document sets out the Terms and Conditions (“T&C”) applicable to the GetPay RuPay Card issued by Pine Labs - Contactless Variant.

Pine Labs Private Limited (“Pine Labs”) has been granted authorization to issue prepaid payment instruments by the Reserve Bank of India (“RBI”).

Pine Labs have a co-branding agreement with GetPay Ecommerce Private Limited (“GetPay”) to issue Pine Labs GetPay RuPay Card issued by Pine Labs - Contactless Variant ("Card/s”). GetPay is the Brand of the Legal Entity "GetPay Ecommerce Private Limited".

The T&Cs are available on https://getpay.co.in/tnc.html or www.pineperks.in/termsConditions.

These T&Cs may be updated from time to time at the sole discretion of Pine Labs and GetPay. The Cards are reloadable PPIs that are issued and operate in accordance with the RBI Master Directions, as amended from time to time.

Terms and Conditions

• All Cards shall be valid for a period of 5 (Five) years and shall remain valid till the date mentioned on the face of the Card. The validity of the Card may be extended, or a replacement card may be issued on expiry, upon request from the Purchaser or the Cardholder subject to applicable fees and at the sole discretion of Pine Labs and GetPay.
• The Cards can be redeemed at any of the websites and offline locations which accept RuPay instruments. However, there are certain Merchant categories, as listed at www.pineperks.in/termsConditions wherein the Card cannot be redeemed.
• The Card cannot be resold, transferred for value, or redeemed/exchanged for its value in cash by the Cardholder.
• One Card will be issued per Cardholder, identified by unique mobile number.
• This Card will only be issued by Pine Labs on request of the Cardholder and distributed by GetPay to the Cardholder on agreeing to these Terms and Conditions (as updated from time to time) and also successfully fulfilling the eligibility and Know Your Customer (“KYC”) criteria as defined by Reserve Bank of India.
• Full KYC PPI feature. The amount loaded per Card cannot exceed Rs. 2,00,000/- (Rupees two Lakh). The amount outstanding per Card at any point of time shall not exceed Rs. 2,00,000/- (Rupees Two lakhs). Subject to applicable RBI Master Directions, Pine Labs may set periodic transaction limits to the Card at its sole discretion. This limit is applicable at the user level and is across all the programs issued by Pine Labs.
• Small KYC PPI feature. The amount loaded per Card during any month shall not exceed Rs. 10,000 (Rupees Ten Thousand) and the total amount loaded during the financial year shall not exceed Rs. 1,20,000 (Rupees One Lakh and Twenty Thousand). The amount outstanding per Card at any point of time shall not exceed Rs. 10,000 (Rupees Ten Thousand). This limit is applicable at the user level and is across all the programs issued by Pine Labs.
• The Cardholder hereby acknowledges and agrees that if there are no Transactions for a consecutive period of one (1) year on the Card, subject to validity of the Card, the Card shall be made inactive by Pine Labs / Co-brand partner by sending a notice to the Cardholder.
• The Card can be closed at any time and the balance funds available in the Card can be transferred ‘back to source’ (payment source from where the PPI was loaded) at the time of closure. The purchaser of the card should write to support@pineperks.in to understand the refund process.
• If the Cardholder information provided by the Purchaser or the Cardholder is found to be incorrect at any time, the Card in question is liable to be cancelled and the entire amount forfeited, and no claims in respect thereof will be entertained by Pine Labs/ GetPay.
• The limit for contactless transactions will be as prescribed by RBI.
• The Cardholder shall indemnify, defend, and hold harmless Pine Labs/GetPay from and against any and all third-party liability, losses, costs, and expenses (including reasonable attorneys’ fees) relating to or arising out of the breach of these terms and conditions, the negligence or willful misconduct or fraud by the Purchaser, or its employees or agents.
• Pine Labs does not make any warranties, express or implied, with respect to the Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a Card is non-functional, the Purchaser and the Cardholder’s sole remedy will be the replacement of such Card.
• The Cardholder shall inform GetPay, by contacting the Customer Care at 011-42412152 or email at contactus@getpay.co.in, within 10 (Ten) days of occurrence of any transaction, if any irregularities or discrepancies exist in such transaction or if such Cardholder has any query or complaint in relation to the Transaction including for any unauthorized transaction. If GetPay does not receive any information to the contrary within 10 (Ten) days of occurrence of any Transaction, it shall be entitled to assume and proceed on the basis that the relevant Transaction(s) was effected without any irregularity/ discrepancy. Subject to the foregoing, all grievances relating to the functionality of the Card as aforesaid shall be dealt with in accordance with the Customer Grievance Redressal Policy of Pine Labs, which can be accessed at https://www.pineperks.in/grievancePolicy. Cardholder can reach out to Pine Labs via email at support@pineperks.in or by contacting 080-69806393 for any complaints and escalation as per its grievance redressal policy. These Cards will be distributed by authorized GetPay personnel only.
• All fees, surcharges, goods, and applicable taxes with respect to Card shall be borne by the Purchaser or the Cardholder. Pine Labs/GetPay shall have no liability towards the same. There may be a surcharge applicable on certain card transactions. In such an event, the same will be deducted from the card balance available in the Card at the time of transaction. In case the card balance is not sufficient to provide for the surcharge the transaction shall be declined.
• In case of no financial transaction for a consecutive period of one year, then the Card shall be made inactive after sending a notice to the Cardholder. These can be reactivated only after validation and due diligence.
• Any change of Cardholder credentials like mobile number, e-mail, etc. will have to be communicated by the Purchaser only. The Cardholder cannot request for any changes directly. Cardholders can check the available balance of cards by logging in on the GetPay Platform.
• Any dispute in relation to the Cards shall be referred to GetPay and the decision of Pine Labs shall be final in this regard. Any disputes and claims in relation to the card shall be subject to the laws of India and the jurisdiction of the courts at New Delhi.

For detailed terms and conditions, please visit www.pineperks.in/termsConditions.